Refund policy

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item.

Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate.

We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, CreaProducts will help as much as is reasonably necessary to trace a missing parcel.

Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at the post office, etc. If a package is returned or rejected, the customer will need to email info@creaproducts.com to arrange redelivery and will also have to pay for all postage costs.

There are certain situations where only partial refunds are granted:

- Books with obvious signs of use and CD's, for example.
- Any item not in its original condition which is damaged or is missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@creaproducts.com.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@creaproducts.com and send your item to: PO Box 253, Honokaa Hawaii US 96727.

Shipping:
To return your product, you should mail your product to: PO Box 253 Honokaa Hawaii US 96727

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.